Help & FAQ
Answers about Mendlee — the medication reminder app for aging parents, adult children abroad, and families who need to know a dose was taken. Still stuck? Email hello@mendlee.app or, if you already have an account, open in-app Support from the web dashboard or the caregiver mobile app and raise a ticket.
What is Mendlee? Is it a medication reminder app for elderly parents?
Mendlee is a medication reminder and family dashboard for aging parents. An adult child (the caregiver) sets up medicines, spoken reminders, and photo confirmation. The senior phone speaks the dose in their language and can show a full-screen alarm. Mendlee is not a medical device and does not replace a doctor or pharmacist.
Can I monitor my parents in India if I live in the US or another country?
Yes. That is a common way families use Mendlee. You set up the senior from the website or the caregiver app anywhere in the world. Their phone in India (or wherever they live) rings locally. You get a push when a dose is taken or missed. Care Plus owners can also receive a daily email at 10:30pm in the senior’s timezone. Timezones are stored on the senior profile so missed-dose checks follow their clock, not yours.
Does Mendlee speak medication reminders in Hindi, Tamil, Bengali, and other Indian languages?
Yes. During onboarding you pick the senior’s language. The senior screens, the generic spoken reminder, and the default alarm follow that language. Mendlee ships English, Hindi, Bengali, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Odia, plus German, Spanish, and French. Care and Care Plus can also speak the pill name with a premium voice for supported Indian languages.
How do I pair a senior phone with a pairing code?
On the caregiver dashboard, open the senior’s profile and find the six-digit pairing code. On their phone, open Mendlee, choose senior mode, and enter that code. Then finish the alarm and battery permission steps. The same code stays on the profile until you generate a new one.
What happens if my mom or dad misses a dose?
The senior phone keeps trying with a looping alarm. After a short grace period, Care and Care Plus send you a missed-dose push notification. The dashboard marks that dose missed. Free includes today’s taken / pending / missed view but not missed-dose push.
How does photo confirmation of a pill work?
On Care and Care Plus, you can require a live photo of the tablet when the reminder fires. That picture is stored in a private bucket and shown to caregivers with a short-lived link — not a public URL. Free confirms the dose when the senior taps Take my medication, with no camera.
Will medication alarms work if the app is closed or the phone is locked?
On Android, Mendlee uses exact alarms and a native full-screen reminder so the dose can ring even if the app was not opened that morning. You must allow exact alarms, full-screen notifications, and ignore battery optimization. On iOS, Mendlee uses time-sensitive local notifications. Alarms still depend on the phone’s permissions and battery settings.
How do I invite a sibling or another family member to help?
Care Plus includes up to three caregiver seats per senior (you plus two invites). Open Family member, choose the senior, and send an invite to their email. They sign in to Mendlee and accept. They see the same schedule and alerts. Only the owner manages invites.
What is the difference between Free, Care, and Care Plus?
Free covers one senior and up to five medications, with today’s status. Care (₹299/month or $6.99) adds unlimited medications, photo confirmation, custom pill photos, premium spoken pill names, missed-dose push, and 7-day history. Care Plus (₹499/month or $16.99) adds a second included senior, extra family members, longer history, and a daily email summary for the owner. Extra senior seats are available on paid plans.
How do I start a free trial of Mendlee Care?
Sign in with your email on the website or the caregiver app. New caregivers get 14 days of Care. Add a senior, set their medicines, and pair their phone. When the trial ends, Free limits apply unless you subscribe.
Does Mendlee offer refunds on Care or Care Plus?
Website payments through Razorpay are final — Mendlee does not refund Care, Care Plus, or extra senior seats. You can cancel anytime to stop the next renewal. App Store and Google Play purchases are billed by Apple or Google; any store refund follows their policies. See Refunds for the full refund and cancellation policy.
How do I cancel a Mendlee subscription?
If you subscribed on the website, manage the plan from Plans & Billing after you sign in. If you subscribed in the iOS app, use Apple Settings → Apple ID → Subscriptions. On Android, use Google Play → Payments & subscriptions. Cancelling stops future renewals; the current period is not refunded.
Is my parent’s health data private?
Yes. Medication lists, confirmation photos, and account data belong to the caregiver who created them. Invited family members can see only the seniors you share. We do not sell this information. Photos are private, not public links. Read the Privacy Policy for processors such as Supabase, Expo, Razorpay, Apple, Google, and optional Sarvam voice.
How do I delete my Mendlee account?
In the iOS or Android caregiver app: Settings → Account → Delete my account. On the website: Settings → Delete my account. Or email hello@mendlee.app from the address you use to sign in. Deletion removes seniors you own and their history. Seniors owned by someone else stay with that owner.
Does Mendlee ship medicines or a physical device?
No. Mendlee is a digital app and website. Nothing is shipped. After payment, plan features unlock on your account. You use Mendlee by signing in on the web or opening the iOS or Android app.
Who do I contact for more help?
Email hello@mendlee.app. If you already have a caregiver account, open Support in the web dashboard or the Mendlee mobile app and raise a ticket. That keeps your account attached to the conversation. Mendlee is a product of CS Digital.
Need further help?
Write to hello@mendlee.app. Signed-in caregivers can also use Support in the dashboard or the Mendlee iOS / Android app. CS Digital operates Mendlee.